Terms of Service

Last updated: 24/10/26

These terms apply when you buy or use a service from Velium Hosting. By placing an order you agree to them.

1. The service

We provide Minecraft game server hosting. Plan resources (memory, CPU limit, storage) are listed on our website at the time of order.

2. Accounts

You are responsible for your account and for anyone you give access to, including sub-users. Keep your login details private.

3. Payment and renewal

Plans are billed monthly in GBP through our billing panel. Invoices are automatically generated 7 days before service expiration, and failure to pay by the due date will result in immediate automated suspension. If the balance remains unpaid after 7 days of suspension, the service will be permanently terminated and all data irretrievably deleted.

4. Refunds

All sales are final, and we do not offer refunds or grace periods for cancellations, except where required by law or if a service is cancelled within 48 hours of initial purchase due to verifiable technical failure on our end.

5. Acceptable use

You must not use the service for:

• illegal activity or content;
• attacking, scanning or disrupting other networks or services;
• cryptocurrency mining or other uses unrelated to running a game server;
• distributing malware or running open proxies.

We may suspend or terminate services that break these rules, with or without notice if the breach is serious.

6. Availability

We aim to keep servers online but do not guarantee uninterrupted service. Maintenance, hardware faults and attacks can cause downtime. If a service disruption is caused entirely by a fault on our end, affected clients will be eligible for pro-rated account credits to compensate for the documented downtime.

7. Backups and your data

You are responsible for keeping your own backups of important data. We do not accept liability for data loss.

8. Termination

You can cancel at any time from the billing panel. We may terminate a service for breach of these terms or non-payment. Data on terminated services may be deleted after 7 days.

9. Liability

To the extent allowed by law, our liability is limited to the amount you paid for the affected service in the month the issue occurred.

10. Changes

We may update these terms. Material changes will be announced on our Discord or by email.

11. Contact

Email us at: support@veliumhosting.com, or make a ticket on the Discord.