Velium HostingPrivacy Policy
Last updated: 24/10/26
This policy explains what personal data Velium Hosting collects and how it is used.
Who we are
Velium Hosting, United Kingdom. Contact: support@veliumhosting.com.
What we collect
- Account details: email address and name, entered when you register.
- Billing details: order history and payment status. Card details are handled by our payment provider, Stripe, and are not stored by us.
- Technical data: IP addresses and login times in the panel, used for security and abuse prevention.
- Server data: the files and logs you store on your server.
- Support data: messages you send in tickets or on our Discord.
How we use it
- To provide and support the service you ordered.
- To process payments and prevent fraud.
- To protect the network from abuse and attacks.
- To contact you about your service.
Who we share it with
We share data only with providers needed to run the service, such as our payment processor and DDoS protection provider. We do not sell personal data.
How long we keep it
Account and billing records are kept while your account is active and for as long as the law requires afterwards. Server files are deleted after termination as set out in our Terms of Service.
Your rights
Depending on where you live, you can ask to access, correct or delete your personal data. Contact us at the address above.
Cookies
Our website and control panels use essential cookies to maintain secure user sessions, manage authentication, and prevent Cross-Site Request Forgery (CSRF) attacks. These cookies do not track your personal browsing habits and are strictly required for the platform to function properly.
Changes
We may update this policy and will change the date above when we do.